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Delivery Information

Home Direct can deliver to all online shoppers anywhere in the North or South Island, excluding caravan parks and PO Box numbers. We cannot deliver to Stewart Island, Great Barrier Island, or the Chatham Islands.

How much will I be charged for delivery?

The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).

 
 • Standard delivery - small to medium sized items - costs $5.00 no matter how many items you buy. This cost is across New Zealand.
 • Large items - oversized items such as (but not limited to whiteware, bikes, furniture, large electronics etc) - will be charged according to cubic metre measurement of the item and where you want it delivered. This cost will be applied to each large item you order.
                                                             

The delivery cost for your order is displayed on the Delivery line of your Order Summary.

When will I receive my order?

For your security and protection against fraud, we will only deliver goods to your confirmed address. As a basic rule of thumb, for all products under 35kg you can expect delivery overnight in Auckland, within 2-3 days outside Auckland, and within 5 days in rural areas. For larger items, delivery times can be confirmed by contacting us at info@homedirect.co.nz or calling our customer services team on 0800 466 334, or click here to use our Contact Us form.  Delivery time will generally not exceed 15 days.

Rural Customer Delivery: Important, if your order is being sent to a rural address it will be delivered by a rural delivery courier. To check if an address is rural please refer to NZ Post. Please ensure that you check your mail box and your front door step within the next 3 working days for North Island and up to 5 working days for South Island. The rural delivery service does not offer receipt confirmation and a signature cannot be obtained. Please note, if your delivery goes missing, Home Direct cannot pursue any entitlements to reclaim your item with the couriers. If you would prefer to have you order delivered to your local pick up point please amend the delivery address for the order. By placing an order you consent to these terms.

Suburban Customer Delivery: Delivery of your order, for items in stock, will be made to the address details on file within 2 working days for the North Island and up to 3 working days for the South Island. If no one is at home when the delivery is made the courier will leave a card for you to arrange to pick it up at their local office. Your order may be signed for by any individual at the delivery address on file and delivery can only be made to a physical address, not a PO Box. By placing an order you consent to these terms.

 
My product has been damaged during delivery, what can I do?

If goods are damaged in transit, we will arrange for them to be fixed or replaced. Simply contact us at info@homedirect.co.nz or call our customer services team on 0800 466 334, or click here to use our Contact Us form and we’ll take care of it for you.

 

Can I return products?

If you are sent the wrong product or your product is faulty, simply contact us at info@homedirect.co.nz or call our customer services team on 0800 466 334, or click here to use our Contact Us form, and we will arrange for your product to be exchanged or replaced. If you purchase an item of clothing that is the wrong size, or you change your mind on a purchase, we do accept returns within 10 days from delivery. However, a return freight fee of $4.95 will be charged.