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Shopping Made Simple

Home Direct is a nationwide retailer with tens of thousands of happy customers who shop with us every day. When you shop online with Home Direct, not only do you get to choose from an extensive range of products, you also get the choice of two flexible payment options:

• Credit/debit card
• Revolving line of credit (known as a Home Direct Lifestyle Account)

 

Click here to view tips on using our website.

 



 

We sell:
       
• Clothing
• Nursery products
• Manchester
• Audio visual equipment
• Games and gaming products
• Toys
• Furniture
• Personal care
• Health and beauty products
• Mobile phones
• Household appliances
• Whiteware
• Recreation and outdoor products
       

 

 FAQ Quick Links:    
 1. Who can buy  6. Security  11. Shopping in our mobile shops
 2. How do I buy  7. Customer Service  12. Shopping vouchers
 3. Super flexible payment options  8. Signing in, My account, forgotten passwords  13. Experiencing Financial difficulties/hardship
 4. Delivery  9. Models (the model I ordered is not available)  14. Fees
 5. Can I return products  10. Gift cards  



1. Who Can Buy
 
Home Direct deliver to all online shoppers anywhere in the North or South Island, as long as the address is registered with New Zealand post. We can not deliver to caravan parks or PO Box numbers.

To purchase from Home Direct, customers must be over the age of 18 years. 



2. How Do I Buy
 
If you are a current Home Direct Customer, and have been set up with an account, all you need to do is click “Login” and type in your account number and password. After signing in, simply browse the categories, then choose the products you wish to purchase by adding them to your cart, select your payment type, and follow the prompts to check out.

If you are new to Home Direct, simply browse the categories, then choose the products you wish to purchase by adding them to your cart, select your preferred payment type, and follow the prompts to complete the process. The amount of information we request is linked to the payment type you select – for example, we’ll need more details if you’re shopping for the first time with us using your Lifestyle Account compared to shopping online using your credit or debit card.




3. Super Flexible Payment Options
 
There are two easy ways to shop online with Home Direct:

  1. Credit Card or Debit Card

 

Simply choose the product or products you want by adding them to your shopping cart. Then select your payment type and fill in a few basic details to complete the sale. All small to medium sized items are charged a flat $5.00 freight fee for delivery nationwide, no matter how many items you order.  For larger items, refer to our Delivery section for more details.

Goods purchased on credit or debit card will be delivered the next day for Auckland purchases, in 1-3 days in other urban centres, and within 5 days for rural addresses.

For more information please refer to our master terms and conditions.

  2. Home Direct Lifestyle Account

Our most flexible finance option, a Home Direct Lifestyle Account helps you get the things you need now while paying for them over time.

Once you’re accepted as a Home Direct Lifestyle Account customer, you can shop to the limit of your credit and make regular weekly or fortnightly payments, with the ability to pay off your account as often as you like. This arrangement is called a revolving line of credit.

The amount you pay and the length of time you have been keeping up payments determine how much you can purchase each time you shop.  

All small to medium sized items purchased through your Lifestyle Account are delivered to you for a flat fee of $5 per delivery (for larger items - refer to our Delivery section for more details). There is a $6 monthly account management fee, and your account is subject to 25.5% interest per annum. For new account holders, delivery will take approximately 10 days, because products will not be delivered until your payments have started and you have received your address verification letter. After your first payment, goods will be delivered within 3-5 working days.

All products featured on this website are available to purchase using a Lifestyle Account.

Click here for information on how to apply for a Lifestyle Account.

For more information please refer to our master terms and conditions.



4. Delivery
 
Home Direct can deliver to all online shoppers anywhere in the North or South Island, excluding caravan parks and PO Box numbers. We cannot deliver to Stewart Island, Great Barrier Island, or the Chatham Islands.

How much will I be charged for delivery?

The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).

Standard delivery: small to medium sized items - costs $5.00 no matter how many items you buy.  This cost is across New Zealand.
Large items: oversized items such as (but not limited to) whiteware, bikes, furniture, large electronics etc - will be charged according to cubic metre measurement of the item and where you want it delivered.  This cost will be applied to each large item you order.

The delivery cost for your order is displayed on the Freight Cost line of your shopping cart.

When will I receive my order?

For your security and protection against fraud, we will only deliver goods to your confirmed address. As a basic rule of thumb, for all products under 35 kg you can expect delivery overnight in Auckland, within 2-3 days outside Auckland, and within 5 days in rural areas.

For larger items purchased on a Lifestyle Account or credit/debit card, delivery times can be confirmed by contacting us at info@homedirect.co.nz or calling 0800 466 334. Delivery time will generally not exceed 10 days.

If you are a new customer purchasing a product on a Lifestyle account, delivery will take approximately 10 days, because products will not be delivered until your payments have started and you have received your address verification letter.



5. Can I Return Products
 
If you are sent the wrong product or your product is faulty, simply contact our customer services team on 0800 446 334, or email info@homedirect.co.nz, or click here to use our Contact Us form,  and we will arrange for your product to be exchanged or replaced.

If you purchase an item of clothing that is the wrong size, we do accept returns. However, a return freight fee of $4.95 will be charged.

My product has been damaged during delivery, what can I do?

If goods are damaged in transit, we will arrange for them to be fixed or replaced. Simply contact us on 0800 446 334 or email info@homedirect.co.nz and we’ll take care of it for you. 



6. Security
 
Is it safe to shop online?

We want you to have a safe and secure shopping experience online, and when you shop online with Home Direct you’re protected with a secure RapidSSL from Arvixe.

What should I do to keep secure?

Log out each time you finish using the site, particularly on a public or shared computer. Just click the ‘Log out’ button located at the top of every page.



7. Customer Service
 
I need more help, how can I contact Customer Services?

You can contact our friendly customer services team by phoning 0800 466 334 or emailing info@homedirect.co.nz. They’ll be more than happy to assist you.



8. Signing In, My Account, Forgotten Passwords
 
I have forgotten my password, what can I do?

Simply click ‘Sign in’, then “’Forgotten password’. Then answer as many security questions as you can, and we will find your account and allow you to reset your password online. Alternatively you can call us on 0800 466 334 or email us at info@homedirect.co.nz.

I tried logging in using my email address, why didn’t it work?

If your email address did not work as your username, that means we do not have your email address linked to your Home Direct Account. Therefore, you can either log in using your Customer Number or ring us on 0800 466 334 and we will load your email address to your account.

What if I change my address or phone number?

It’s easy to update changes to your phone number or email address. Simply sign in using your email address or account number and password. Then select ‘My Account’, then ‘Update Account Details’. Update your details and press submit. Alternatively you can call us on 0800 466 334 or email us at info@homedirect.co.nz.

If you have a Lifestyle Account with Home Direct, you’re required to update your details online or advise us in writing within 7 days of any change of address or telephone number.



9. Models
 
What if the model I ordered is not available?

We only promote online products that are in stock or that are available directly from suppliers. 

Sometimes where there is a time delay between order and delivery, the exact model that you have ordered may no longer be available for sale. In this instance, we will do our best to provide you with a replacement model with comparable or better features at no extra cost. We will contact you to discuss the provision of the alternative product, and if you do not wish to receive it we will refund the purchase price you have paid.



10. Gift Cards
 
How do I use my Home Direct Gift Card?

To use a Home Direct Gift Card, Home Direct customers can simply sign in, add products to the shopping cart, then type in the card’s serial number during the checkout process.

If you’re not set up as a Home Direct customer but wish to redeem a Home Direct Gift Card, simply click ‘Customer Sign In’ on the homepage. Then under ‘Gift Card Redemption Account’, click on the button ‘Register for Gift Card Redemption’ and enter your details. Where a Home Direct Gift Card holder is under the age of 18, an adult within the household needs to provide their details. These are used to set up a Home Direct account which allows us to deliver your goods and provide after-sale support.

Once you’ve registered, simply browse the website and add the products you want to your cart. You will be asked to enter your Gift Card serial number during the checkout process.

I was planning on giving a Gift Card to my granddaughter, but she is under 18. Will she be able to use it?

You can give a Home Direct Gift Card to a person under the age of 18. However, once they’ve chosen what they want to redeem the card for, we’ll need an adult over the age of 18 to provide us with their name, address and birth date. This is the adult we’ll contact if any after-sales support is needed. 

Are there delivery charges applied to Gift Card purchases?

If you are a Home Direct customer, there is a flat delivery fee of $5 for all small to medium sized items you purchase using your Lifestyle Account. For all large items (such as, but not limited to, whiteware, bikes, furniture, large electronics etc), we calculate freight charges based on the size and weight of the items, as well as the delivery location.

If you are a non Home Direct Customer purchasing online or over the phone, a delivery fee will apply. For products under 35 kg we charge a flat fee of $5.00. For larger products, Home Direct will individually calculate delivery charges upon receipt of your enquiry or order.

Gift Card Terms and Conditions

Click here to see terms and conditions for gift cards



11. Shopping with our Sales Representatives
 
Do I have to shop online, or am I able to purchase from the Home Direct Sales Representatives?

Shopping online is not your only option for purchasing, you can also shop over the phone or one of our Sales Representatives can come to you. Simply contact us and we’ll arrange an appointment for a Sales Representative to come to you.

We have Sales Representatives in Auckland, Gisbourne, Whangarei, Kaitaia, Hamilton, Napier, New Plymouth, Palmerston North, Wanganui, Rotorua, Taupo, Wellington, Masterton, Nelson, Blenheim, Christchurch, Ashburton, Timaru, Oamaru Dunedin, Balclutha, Gore and Invercargill.  

Can I take items that I have purchased from the Home Direct Sales Representatives immediately?

All products in our mobile shops can be purchased and taken home with you if you are a current Home Direct Customer with an established Home Direct Lifestyle Account.

If you are setting up a new Home Direct Lifestyle Account, you may be able to purchase from our Sales Representatives immediately subject to meeting Home Direct's sales criteria. Your salesperson can usually make this decision based on your Lifestyle Account application. Alternatively, they will discuss your individual circumstances with the credit team.

If you do not qualify to receive the goods immediately, we’ll need to wait until your automatic payment has been set up and your first weekly or fortnightly payments have been received by Home Direct before we can deliver your goods. All your rights under your credit contract will remain.

Am I charged for a Sales Representative coming to me?

No, our Sales Representative visits are provided as a free service. 



12. Shopping Vouchers
 
The Home Direct voucher scheme was discontinued on 12 July 2018.  Any customer who had vouchers available has had the full value of their vouchers credited to their Lifestyle Account.  This credit balance is available for further purchases or able to be refunded if requested.  Should you have any questions please contact our Call Centre on 0800 466 334



13. Experiencing Financial difficulties

If you are in financial difficulty and believe you will not be able to meet your obligations to Home Direct, you should contact Home Direct immediately on 0800 466 334.  From there we will guide you through our process.

You can also contact MoneyTalks, a free helpline available to provide free financial and budgeting advice to individuals, family and whanau.  The MoneyTalks helpline is available Monday to Friday 8am to 8pm and Saturday 10am to 2pm.  You can phone MoneyTalks on 0800 345 123, email help@moneytalks.co.nz or online chat at www.moneytalks.co.nz


14. Fees