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Compliments & Complaints

 

If you'd like to compliment us we'd love to hear from you!  Please email us here or click here to use our Contact Us form.

Equally, if you want to make a complaint or have a problem understanding something we’ve done, please let us know, so we can address the problem.

We’re here to make shopping simple, so if you think we’ve failed in any way, you can trust that all our people will be committed to resolving the issue.

 • Your best first call is to talk to our friendly call centre on 0800 466 334
 • If you’re still not 100% satisfied, please contact our Customer Care and Complaints Resolution Team on customerfeedback@homedirect.co.nz and they’ll take up your concerns.
 • If even this does not address your complaint fully, your next step is Financial Services Complaints Ltd (FSCL), the external dispute resolution scheme for our industry. This independent body is  approved by the Ministry of Consumer Affairs. Complaints to FSCL need to meet certain criteria. Click here to go to the FSCL website.