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About Home Direct

Home Direct has provided great products and services to customers nationwide since 1973.  

Retail
Customers can shop using our website, phone app, speak to a friendly customer service agent, or arrange for a personalised visit from one of our experienced and friendly salespeople to come to their home to discuss their shopping needs.     

As displayed on our website, we offer a wide range of quality branded products including technology, mobile phones, whiteware, household appliances, apparel and bedding and a whole lot more.   

 

Payment and Finance Option
We accept all major credit and debit cards for payment. We also offer a finance plan for those customers who want to pay for their purchases off over time. Click here for more detail on our finance terms and conditions, interest rates and fees.

 

Memberships and Partnership
We are proud to be members of or work closely with the following organisations.

 

Recent Awards:

We love getting recognition for great customer service and support. In 2019 we achieved the following recognition for our effort:

  • FSF Awards 2019: Winner of the ‘Senior Leadership Award’ and Finalist for ‘New Finance Professional’ of the year
  • CRM Call Centre Awards 2019: Supreme Silver Award for Customer Service’, ‘Gold Award for Live Chat’, and ‘Favourite Outbound CSR Award’. 
    Industry Award Finalist in three categories ‘Financial Support Services’, ’Customer Support Services’ and ‘Collections’
  • CCINZ Call Centre Awards 2019: Finalist in two categories ‘Contact Centre Manager’ and ‘Agent’ of the year
     

 

Helping the communities we serve
We believe in being giving back to the communities that support us. In recent years we have been able to demonstrate this in a number of ways including financial support and donating product to those in need.

See our brand partners