Delivery:
For your security and protection against fraud, we will only deliver goods to your confirmed address. You can expect delivery overnight in Auckland, within 2-3 outside Auckland and 5 days for rural areas, for all product under 35kgs.
When you have paid off your Lay-By or Hire- Purchase deposit we will contact you to make sure the address we have is correct. Once your address is confirmed, we will deliver your order. Some larger items have a longer delivery time, sometimes up to 15 working days. Some furniture items are made to order and therefore you should allow six weeks for delivery.
Delivery Charges:
For product purchased using your Lifestyle account, the purchase will be delivered free of charge.
We use New Zealand’s biggest and most reputable freight companies for speedy safe delivery.
For larger products, Home Direct will individually calculate delivery charges on receipt of your enquiry or order.
Change Your Mind?
If you change your mind about a purchase we’re happy for you to return it to us within 10 days of purchase as long as the product is in its original condition.
For smaller items, simply fill in a returns form, which you will receive with your order, and attach the easy return shipping label to your returns parcel. Take the parcel to you local post shop to mail back to us. You will pay no postage up front. A flat fee of $4.95 will be deducted from the amount of your credit. For larger items, please call on 0800 466 334 to arrange collection. A freight charge may apply.
Faulty Product?
In the unlikely event of a faulty product, drop us an email on info@homedirect.co.nz or ring on 0800 466 334 and we will arrange pick up at no cost to you.