Shipping & Returns

Delivery

Home Direct can deliver to all online shoppers anywhere in the North or South Island, excluding caravan parks and PO Box numbers. We cannot deliver to Stewart Island, Great Barrier Island, or the Chatham Islands.
 
How much will I be charged for delivery?
 
The delivery cost for your order depends on the type of product you are purchasing (in particular, the size and weight of a product).
 
  • Standard delivery - small to medium sized items - costs $5.00 no matter how many items you buy.  This cost is across New Zealand.
  • Large items - oversized items such as (but not limited to) whiteware, bikes, furniture, large electronics etc - will be charged according to cubic metre measurement of the item and where you want it delivered.  This cost will be applied to each large item you order.
 
The delivery cost for your order is displayed on the Freight Cost line of your shopping cart.
 

When will I receive my order?

For your security and protection against fraud, we will only deliver goods to your confirmed address. As a basic rule of thumb, for all products under 35 kg you can expect delivery overnight in Auckland, within 2-3 days outside Auckland, and within 5 days in rural areas.
 
For larger items, delivery times can be confirmed by contacting us at info@homedirect.co.nz or calling 0800 466 334. Delivery time will generally not exceed 10 days.
 
When you have completed payment on a layby, we will contact you to make sure the address we have on file for you is correct. Once your address is confirmed, we will deliver your order.
 

Can I Return Products?

If you are sent the wrong product or your product is faulty, simply contact our customer services team on 0800 466 334 or email info@homedirect.co.nz and we will arrange for your product to be exchanged or replaced.
 
If you purchase an item of clothing that is the wrong size, we do accept returns. However, a return freight fee of $4.95 will be charged.
 

My product has been damaged during delivery, what can I do?

If goods are damaged in transit, we will arrange for them to be fixed or replaced. Simply contact us on 0800 466 334 or email info@homedirect.co.nz and we’ll take care of it for you.